CHBFresh Refund and Returns Policy

Non-Refundable Clause

Due to the sensitive nature of our natural skincare and other handcrafted products, we unfortunately do not accept returns. Please double-check your order before checking out, ensuring that you verify product selection, quantity, and any other details.

Wellness Services

All online wellness services are offered with care, preparation, and professional integrity. Once a session is booked and confirmed, it is considered final. We do not offer refunds for completed sessions or missed appointments. If you need to reschedule, please contact us at least 24 hours in advance so we can accommodate your request where possible.

Guidance and recommendations are provided within the scope of holistic wellness and do not replace medical advice. We encourage you to participate with openness and to share any relevant information that may support your session.

Product Use and Hygiene

All products are made to order, and customers are encouraged to begin using them promptly. Please follow hygiene and product safety guidelines:

Do not dip a dirty finger into a jar, as this may cause mould.
Keep lids tightly closed when not in use.
Store products in a cool, dry place away from direct sunlight.
Use clean utensils or applicators for best results.

Compliance

This policy complies with applicable consumer protection laws and regulations.

Need Help?

If you have any issues with our products or services, you are welcome to email us at happy@chbfresh.com. We’re here to support you with care and clarity.

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